Terms of Service

Last updated: December 2025

These Terms of Service ("Terms") govern your access to and use of the services provided by Agentic Autonomy Ltd ("AgenticOS", "we", "us", or "our"). By accessing or using our services, you agree to be bound by these Terms.

1. Definitions

2. Account Registration

To use our Services, you must:

You are responsible for all activities that occur under your account.

3. Services and Licence

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable licence to access and use our Services during your subscription period.

Our AI agents operate autonomously within boundaries you configure. You are responsible for:

4. Customer Data

You retain all rights to your Customer Data. By using our Services, you grant us a limited licence to process your Customer Data solely to provide the Services.

We will:

5. Acceptable Use

You agree not to:

6. Fees and Payment

You agree to pay all fees associated with your subscription as set out in your order or our pricing page. Fees are:

If payment is not received, we may suspend your access to the Services.

7. Term and Termination

These Terms commence on your first use of the Services and continue until terminated.

Upon termination, your access to the Services will cease, and we will delete your Customer Data within 30 days (unless legally required to retain it).

8. Intellectual Property

We retain all rights to the Services, including all software, algorithms, models, and documentation. These Terms do not grant you any rights to our intellectual property except the limited licence to use the Services.

Any feedback or suggestions you provide may be used by us without obligation.

9. Confidentiality

Each party agrees to protect the other's confidential information with the same degree of care it uses to protect its own confidential information. Confidential information does not include information that is publicly available, independently developed, or rightfully received from a third party.

10. Warranties and Disclaimers

We warrant that the Services will perform substantially in accordance with our documentation. If the Services fail to meet this warranty, your exclusive remedy is for us to correct the non-conformity or, if we cannot, terminate your subscription and refund prepaid fees for unused periods.

EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

These limitations apply regardless of the theory of liability and even if we have been advised of the possibility of such damages.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

13. Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection laws, including the UK GDPR. Where we process personal data on your behalf, we act as a data processor and you act as the data controller.

14. Third-Party Integrations

The Services may integrate with third-party applications (such as Xero, Sage, or banking APIs). Your use of these integrations is subject to the third party's terms. We are not responsible for third-party services.

15. Service Level Agreement

For customers on qualifying plans, we provide service level commitments as set out in our Service Level Agreement, which is incorporated into these Terms by reference.

16. Changes to Terms

We may modify these Terms at any time. We will provide notice of material changes via email or through the Services. Your continued use of the Services after changes become effective constitutes acceptance of the modified Terms.

17. General Provisions

18. Contact Us

If you have questions about these Terms, please contact us:

Agentic Autonomy Ltd
Email: legal@agentic-os.co.uk
Website: agentic-os.co.uk