Frequently Asked Questions

AgenticOS is an AI-as-a-Service platform that provides autonomous AI agents for finance teams. Think of it as hiring digital employees who work 24/7 on tasks like invoice processing, credit control, cash forecasting, and month-end close.

Unlike traditional automation tools that follow rigid rules, our agents make intelligent decisions within boundaries you set. They learn your patterns, handle exceptions, and only escalate when genuinely uncertain.

Traditional automation (RPA): Follows pre-programmed rules. If invoice does not match expected format, it fails. Requires constant maintenance.

AgenticOS: Understands context. Reads invoices like a human would, adapts to variations, makes judgment calls, and learns from corrections.

A shadow pilot is a risk-free trial where we connect to your systems, observe your transactions, and show you exactly what we would automate - without taking any action.

You get a detailed report showing:

• How many invoices would be auto-processed
• Time savings projection
• Decision accuracy on your real data
• Edge cases that would require human review

No risk. No commitment. Full transparency.

Most clients are live within 2 weeks:

• Day 1-3: Connect to Xero/accounting system
• Day 4-7: Configure decision boundaries and approval thresholds
• Day 8-14: Shadow mode testing on real transactions
• Day 15+: Go live with autonomous processing

No IT project required. No implementation consultants. Just OAuth connections and a configuration call.

Every agent follows a 5-phase decision loop:

• EXTRACT: Read and understand the input (invoice, bank statement, etc.)
• ANALYSE: Compare against historical patterns and business rules
• DECIDE: Apply judgment within your configured boundaries
• EXECUTE: Take action (post to ERP, send email, etc.)
• AUDIT: Log every decision with full reasoning

Each decision includes a confidence score. If confidence falls below your threshold, it escalates to a human.

Boundaries define the permission zone where agents can act autonomously:

• Amount thresholds: Auto-approve invoices up to £5,000
• Supplier lists: Only auto-process approved vendors
• Variance tolerance: Flag if 20% above historical average
• Confidence threshold: Escalate if below 85% confidence

You control the guardrails. The agent operates freely within them.

Escalation, not failure. When an agent encounters something outside its boundaries:

• The item is flagged for human review
• Full context is provided (what it found, why it is uncertain)
• You make the decision
• The agent learns from your choice for next time

You handle exceptions. The agent handles everything else.

UK data residency guaranteed. All data is stored in AWS eu-west-2 (London) with:

• AES-256 encryption at rest
• TLS 1.3 encryption in transit
• Multi-tenant isolation (separate containers per client)
• 7-year document retention (UK tax law compliance)

Your data never leaves the UK.

Yes. GDPR compliance is built into our architecture:

• Data minimisation - we only process what is needed
• Right to erasure - full data deletion on request
• Data portability - export your data anytime
• Processing records - complete audit trail

We act as a data processor. You remain the data controller.

Current and planned certifications:

• Live: GDPR compliant, UK data residency
• Live: SOC 2 Type II certification
• Live: ISO 27001 certification
• Q1 2026: Cyber Essentials Plus

• Xero: Full integration (live)
• Sage: Integration available
• QuickBooks: Integration available
• NetSuite: On roadmap (Q1 2026)

We use official OAuth APIs - no screen scraping, no credentials stored.

Multiple ingestion methods:

• Email: Forward to your dedicated inbox
• Email monitoring: We watch your AP inbox via IMAP/Graph API
• Upload: Drag and drop in the dashboard
• API: Programmatic submission for high volume

Yes, via Open Banking (PSD2 compliant):

• Read-only access to transaction data
• Used for cash forecasting and reconciliation
• Supports all major UK banks
• Powered by TrueLayer/Plaid

We never have payment initiation access. Read-only always.

Pricing depends on which agents you need and your transaction volumes. As a guide:

• Single agent: From £1,000/month
• Agent bundles: From £2,500/month (with bundle discounts)
• Finance Squadron: Custom pricing for all 5 agents

Every engagement starts with a 60-day shadow pilot so you can see exactly what we'd automate before committing. We'll provide detailed pricing after understanding your specific needs.

A single agent starting from £1,000/month = £12,000/year

Compare that to a finance hire at £28,000-£45,000/year in salary alone, plus:

• Employer NI (13.8%)
• Pension (3-5%)
• Holiday cover
• Sick leave
• Training time
• Management overhead

• Monthly: Cancel anytime with 30 days notice
• Annual: 2 months free (pay for 10, get 12)

No lock-in. No penalties. No drama.

Every decision is reversible and logged:

• Full audit trail with reasoning
• One-click reversal in the dashboard
• Agent learns from corrections
• Error patterns trigger boundary adjustments

Our target: 99.2% extraction accuracy, 90% autonomous decision rate. The 10% that escalates? That is the system working as designed.

Complete transparency via:

• Decision log: Every action with timestamp, confidence, and reasoning
• Weekly digest: Summary of all autonomous actions
• Anomaly alerts: Real-time notification for unusual patterns
• Audit export: Full history for external auditors

• Standard: In-app chat, email - 4-hour response during UK business hours
• Priority: Video call support - 8-hour response SLA
• Enterprise: Dedicated account manager - 24-hour resolution SLA

For our first 20 clients, you get founder-direct support. We are building this with you.

Yes, included with every subscription:

• Onboarding session: 1-hour video call to configure boundaries
• Video library: On-demand tutorials for common tasks
• Documentation: Comprehensive knowledge base
• Check-in calls: Monthly during your first quarter

Most users are fully autonomous within the first week.

We make it easy:

• 30 days written notice (email is fine)
• Full data export provided
• All connections severed within 24 hours
• Data retained for 30 days, then permanently deleted

Your AI Accounts Payable Clerk

Invoice Maestro handles the complete invoice lifecycle:

• Receives invoices via email or upload
• Extracts all relevant data (vendor, amount, line items, due date)
• Matches to purchase orders and delivery notes
• Applies your approval rules and thresholds
• Posts approved invoices to Xero
• Schedules payments based on terms and cash position

Key metrics: 24 seconds per invoice, 90% autonomous decision rate

Price: £1,500/month

Your AI Collections Specialist

• Monitors invoice aging in real-time
• Sends automated payment reminders (polite first, escalating)
• Adjusts tone based on customer relationship and history
• Tracks payment promises and follows up
• Integrates with credit scoring services

Key metrics: 30% faster collections, 15-day DSO reduction

Price: £1,500/month

Absolutely. That is the recommended approach.

Most clients start with Invoice Maestro because:

• It is the most tangible - you see results immediately
• It handles high-volume, repetitive work
• It builds trust in autonomous decision-making

Once you are comfortable, expand to Credit Controller or Cash Prophet. Land and expand at your pace.